FAQs
What is Futtering?
Futtering is a modern lifestyle brand offering premium grooming and fragrance products designed specifically for dogs.
How can I contact you?
You can reach us via our contact form, by email at support@futtering.de, or through social media.
Do you have a physical store?
We currently operate online only. Any future store updates will be announced on our website and newsletter.
Orders & Shipping
How do I place an order?
Simply choose your products, add them to your cart, enter your shipping details, and complete your payment at checkout. You’ll receive an order confirmation by email.
Which payment methods do you accept?
We accept:
- Credit Cards (Visa, MasterCard)
- Apple Pay
- Google Pay
- Other payment options depending on your location
How much does shipping cost?
Shipping costs are calculated at checkout and depend on your order total and location.
How long will my order take to arrive?
Orders within Germany typically arrive in 1–3 business days. International shipping can take 3–7 business days, depending on the destination.
Can I track my order?
Yes. Once your order has shipped, you’ll receive an email with a tracking number.
Do you ship internationally?
Yes, we ship to many countries across Europe. Please note that customs fees or import duties may apply.
Returns & Exchanges
Can I return a product?
Yes, if the product is unused, in its original packaging, and returned within the return window (e.g. 14 or 30 days). Full details can be found in our Return Policy.
Who covers return shipping costs?
Customers cover the cost of return shipping unless the item is faulty or we made an error.
When will I receive my refund?
Once we’ve received and inspected your return, we’ll issue a refund to your original payment method — usually within 5–10 business days.
Can I exchange an item instead of returning it?
Yes, exchanges are possible. Please contact us first so we can assist you with the process.
Products & Use
How should I use the dog perfume?
Just one or two spritzes are enough. Spray on the coat (not directly on the face or skin). If unsure, test on a small area first.
Is the perfume safe for dogs?
Yes, all our products are specially formulated for dogs and tested for safety. If your dog has sensitivities, check the ingredient list first.
How often can I use the perfume?
Usually once a day is enough. Avoid over-application.
Other Questions
Do you offer gift cards or discounts?
Yes — we occasionally offer gift cards and promo codes. Sign up for our newsletter to stay in the loop.
Can I pre-order new scents or get samples?
Sometimes we offer pre-orders or sample sizes of new products. Keep an eye on our shop and newsletter for updates.
What if a product is out of stock?
You can enter your email on the product page to be notified when it’s back in stock.